Director of Shared Services
Full Time • Medina
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
Join the Trusted Leader in Restoration and Construction
At SERVPRO Team Fosdick, we specialize in fire and water cleanup and restoration, mold remediation, and construction services. We have expanded our operations to include 13 franchises in the Cleveland, Akron, Mentor, Mansfield and Toledo areas. We are currently seeking a driven, organized and well-versed Director of Shared Services. The Director of Shared Services ensures the management of administrative activities are consistent across all locations. They work with leadership and cross functional members of the management team to develop and implement strategies and initiatives aligned with the overall business strategy and ensure brand standard compliance.
What You'll Do:
1. Dispatch Management- Oversee the Dispatch process, ensuring all opportunities entering the organization are accurately captured,
prioritized, and dispatched to Operations for timely action.
1. Dispatch Management- Oversee the Dispatch process, ensuring all opportunities entering the organization are accurately captured,
prioritized, and dispatched to Operations for timely action.
2. Manage Customer Experience -
- Own and oversee the resolution of escalated customer concerns, working closely with Operations to identify solutions, and ensure a positive customer experience.
- Ensure the Shared Services team acquires customer verbal surveys during or after service interactions.
- Drive initiatives to obtain and manage customer reviews, ensuring feedback is captured, tracked, and leveraged for continuous improvement.
3. Technology & Process Workflow Efficiency - Oversee and implement new technologies to improve workflows, streamline processes,
and increase overall team efficiency.
and increase overall team efficiency.
4. Registrations & Vendor Portal -. Responsible for managing all company registrations and overseeing vendor portal accounts to ensure
accuracy, compliance, and timely updates.
accuracy, compliance, and timely updates.
5. Data Reporting & KPI’s - Partner with ownership to create, track, and manage key performance indicators (KPIs) across the
organization, providing data-driven insights to support decision-making and continuous improvement.
organization, providing data-driven insights to support decision-making and continuous improvement.
6. Establish clear performance expectations, aligning individual goals with the organization’s annual and quarterly plans.
7. Lead, mentor, and develop a multi-functional team across dispatch, customer experience, technology, vendor management, and
reporting.
reporting.
8. Build a culture of accountability, collaboration, and continuous improvement.
9. Foster talent development and career growth opportunities for team members.
10. Ensure compliance with all federal, state, and local regulations, as well as SERVPRO® standards and policies.
What We're Looking For:
- Bachelor's degree in business administration or related field
- Experience in the Mitigation/Restoration industry
- Strong written and verbal communication skills
- Demonstrated leadership and people-management capabilities
- Proficiency required in problem solving, time management, and ability to prioritize and deliver goals/objective
Why Servpro?
- A respected brand with nationwide recognition
- A dynamic, team-oriented culture that supports your success
- Competitive salary plus performance-based incentives
- Opportunities for growth within a fast-paced, essential industry
- Company laptop and cell phone
- Comprehensive benefits package
- 401(k) with Company match
- Paid vacation + holidays
SERVPRO is an Equal Opportunity Employer
Compensation: $70,000.00 - $80,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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